Flow Designer - What application scope for Service Catalog Item Flow?

[RichGk2]

I have create a Flow to trigger when a service catalog item is created. It works fine but best practice is to create Flows within an application scope. The documentation even goes as far as to say to avoid Global.

However there is no application scope for the Service Catalog in my instance.

These are the only two applications related to Service Catalog that I can see: I am logged on as the administrator.

Service Catalog REST API
Service Catalog Service Portal

Thanks,
Rich.

[johnfeist]

Hi Rich,

Have you activated the plugins for Service Catalog support?  Here's the link to the documentation for that.

Hope that helps.

:{)

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[RichGk2]

Thanks for the reply.

That page is not specific about what plugin is required it just generically says Flow Designer support for Service Catalog plugins. There is no plugin with that name.

I've got all Flow plugins active if that helps!

[johnfeist · Accepted solution]

Hi Rich,

I have these three plugins that are service catalog and flow designer specific set up on my instance:

That enables me to see a specific service catalog trigger

Finding all the right plugins can be a challenge.  When I did my first service catalog flow I found this video to be a good start.

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster

[DScroggins]

Hi Rich, The recommendation is to create new flows and actions in your own custom scope as opposed to the global scope. This does not have to be the same scope as the catalog item (which will be in the global scope unless you created it within a custom application). Think of the scope as an application. You can use studio to create a new application and then in that create the new flow. This will create the flow in the new application scope and not the global scope. Hope that helps.