Flow does not create the Catalog task for non admins

[Danny Barker]

Hello,

We had a new hire flow built out and upon testing, we discover that the catalog task are only creating for our admins.  I have impersonated other users to verify the request is just stopping at the RITM.  I gave a user admin role and confirmed we now get Catalog tasks.  I did verify the New hire flow is published.  

I have built other flows that are functioning and didn't come across anything that was to make catalog task only trigger for admin. 

Any help would be much appreciated. 

[Sagar Pagar · Accepted solution]

Hi @Danny Barker,

Run as user should be System user.

If my response helps you resolve your issue. Kindly mark it as helpful & correct. It will be helpful to future readers! 👍🏻
Thanks,
Sagar Pagar

[Ankur Bawiskar · Accepted solution]

@Danny Barker 

Please use Run as System User as mentioned by others and then verify

If my response helped please mark it correct and close the thread so that it benefits future readers.

[tejenderk]

i am facing the same issue, though i have set the run as to system user the task don't generate

flow:

can some one please help me with this?

[Bert_c1]

Try using the "System Administrator" user.

[tejenderk]

I only see 2 options in run as

can you please specify where shall i user "System Administrator" user.

[Bert_c1]

Create a Support case, have Servicenow support engineers assist.

[tejenderk]

is this a problem from SNOW side, cause if i normally give a user role as catalog-admin and then impersonate the user then the tasks are getting created but i dont want to give the users admin role. Is there any other way?