Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Flow execution in presumed interrupted status

Not applicable

‎08-02-2023 05:36 AM

Hello!

We are triggering a flow that is giving the following error:

"Flow state changed from IN_PROGRESS to PRESUMED_INTERRUPTED due to inactivity after 900 seconds for contextId: b0b612bd8cdc7950e7cc239880f6ee47 claimed by this node: app134149.phx201.service-now.com:kpmgtest078 with transaction: 81b652bd47dc79503839dc68436d43a4"

 

Is anyone able to help with how to debug this error or how we can figure out what record it stopped on?

Any help would be appreciated!

 

0 Helpfuls
  • 3,079 Views
5 REPLIES 5

Nayan Mahato
Tera Guru

‎02-04-2025 10:40 AM

I am getting the same issue after the Xanadu upgrade. Still going through the below KB but didnt get any solution yet.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1122093#:~:text=Presumed%20In....

 

Regards,

Nayan

0 Helpfuls