Flow is not working

[Shivani_singh]

I have to trigger a notification when assigned to is empty for few assignment groups ,i am using flow to archive this, but even after giving the condition as assigned to is empty ,it's still sending the notification even when there is no tickets .
Have attached the screenshot for the reference.
Can somebody help to archive this.

[Bhuvan]

@Shivani_singh 

Can you share screenshots of email script, Flow and any error message you are getting while testing ?

Thanks,

Bhuvan

[Shivani_singh]

Hi @Shaik Dimple 
So the notification is still triggered even when there is no record.
I have already given the condition as assigned to is empty.
Have attached the screenshot.

[Shaik Dimple]

Hi @Shivani_singh 

Did you define the event correctly in the flow to trigger when the Assigned to field is empty?

[Rafael Batistot]

Hi @Shivani_singh 

May this post help you 

https://www.servicenow.com/community/servicenow-ai-platform-articles/fire-an-event-via-flow-custom-a...