Follow button

[r2024]

Colleagues,

I am working on modifying the existing "Follow" button functionality within the header of individual records, such as Incidents and SCTasks. Currently, this button triggers notifications (via the bell icon) upon updates to the followed record's comments or work notes. I aim to enhance this behavior with one of the following options:

Option 1: Integration with Existing Watch List

Upon clicking the "Follow" button, the user should be automatically added to the record's watch list. This leverages the existing watch list functionality, which already provides notifications for work note updates.

Option 2: Prompt for Email Notifications

Alternatively, a hover message over the "Follow" button could inform the user that subscribing to email notifications requires explicitly adding themselves via the work notes section ("Add Me" functionality).

I have attempted both approaches without success. While attempting Option 2, the configured hover message on the associated UI Action "Follow on live feed" did not appear. That should have work when i updated the hint field in the UI action. I have deactivated both ui actions to see if they control the visibility of the follow button. Attempted modifications did not alter the "Follow" button's behavior, indicating another element influencing its functionality.

I would appreciate any guidance on achieving either of these modifications. Step-by-step instructions for implementation would be particularly helpful in understanding the current configuration and implementing the desired changes.

Thank you for your assistance.