For Incidents assigned to FSEdge-SUP limit view to the Opened By and the Caller and FSEdge - V2

[nameisnani]

Hi Team , 

Can anyone please help me on this below request? 

Incidents assigned to FSEdge-SUP limit view to the Opened By and the Caller and FSEdge-SUP grp members.

The purpose of hiding the incidents, and it's not what you achieved in the first instance—we want the tickets hidden irrespective of whether you have an ITIL license or not. ONLY members of SUP group and caller or Opened by is the people who see these tickets

So for example, I am not a member of the support group, nor am I the caller or the opened by user in any of these tickets; that being the case, I should not be able to see them. 

can anyone please provide configuration steps with screenshots for better understanding?

Thanks , 

[Twinkle S]

What exactly is not clear to you? and please close one of the thread for others to not get confused

[Twinkle S · Accepted solution]

Breaking down the code for you to understand:

1) Create Before Query on Incident table BR

2) Use condition in the if statement like below along with this add or condition of gs.getUserID().isMemberOf('group sys_id')

3)If the condition satisfies return true, else false

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Thanks