For service Mapping can any one suggest how to create the connections by using patterns

[Mahaboob Johny5]

Hi All,

I am new for Service Mapping, I create the Mapped Applications service by using the Entry points. When i go to View the Map I am able to see only two CI's, I am not able to see the rest of all connection CI's. How can we achieve the Outgoing connection in Service Mapping.

Can any one provide the step by step processor how to get those connections by customizing the Patterns.

Thanks Inadvance.

[sadif_raja]

To enhance visibility of connections in Service Mapping by customizing patterns, here’s a step-by-step guide to help you see more configuration items (CIs) and their connections:

### 1. **Verify Entry Point Configuration**
- Ensure that your entry points are correctly defined to cover all components of the service you are mapping. An incomplete or incorrect entry point can limit the discovered CIs.
- Go to *Service Mapping > Entry Points* in ServiceNow, and verify that all relevant ports, protocols, and paths are accurately configured.

### 2. **Enable Deep Discovery for Patterns**
- Service Mapping uses patterns to identify and connect CIs. If only two CIs are visible, the discovery may be limited. Check the patterns associated with your service and enable "Deep Discovery" to allow it to capture more connections.
- Navigate to *Service Mapping > Discovery Patterns*. Open the relevant pattern, and enable deep discovery or advanced discovery options if available.

### 3. **Edit and Customize Patterns**
- In Service Mapping, you can customize patterns to discover additional CIs and connections. To do this:
1. Go to *Service Mapping > Discovery Patterns*, and open the pattern used by your application.
2. Add additional *Connection Sections* or *Steps* in the pattern to explicitly discover the outgoing connections.
3. For example, you can add a step to retrieve information on outbound network connections or database connections by querying specific network ports or application logs.

### 4. **Update Connection Rules**
- Make sure that your connection rules allow outbound connections to be displayed. Some patterns only show inbound connections by default. Update the connection rules in the pattern to ensure outgoing dependencies are also mapped.

### 5. **Run Discovery and Analyze Logs**
- After customizing the pattern, run a discovery job again to update the service map. Go to *Service Mapping > Discovered Services*, select your service, and initiate the discovery.
- Check the discovery logs (found in *Discovery > Discovery Log*) for any errors or skipped steps that may explain why certain connections aren’t appearing. The logs can guide you to modify the pattern further if necessary.

### 6. **Enable Debugging to View Hidden Connections**
- For troubleshooting, turn on debugging to see detailed information about which connections were found and which were filtered out. In *Service Mapping > Administration > Properties*, enable debugging for additional insights.

After following these steps, you should be able to view additional CIs and outgoing connections on your service map. Let me know if you need clarification on any specific step!