Forgot to take backup update set before cloning, can we get back the update sets?

[Rajesha Hati]

Recently we have cloned prod instance to dev and in dev i had some development for which i forgot to take backup, so is there any way to get those update set
If no still in servicenow it takes backup periodically for the instance so can we get that in temporary and i can retrieve my update set. and is it cost something or for free?

[Dr Atul G- LNG · Accepted solution]

Hi @Rajesha Hati 

ServiceNow performs automatic backups for both production and non-production instances. For non-production instances, these backups are typically created weekly and daily.

This means you need to log a Now support case. I don’t think you’ll just get an update set backup—you’ll likely get a full rollback.

[Rajesha Hati · Accepted solution]

Hi @Dr Atul G- LNG , 

Thanks for your response,

So is there any possibility that it should not rollback the whole non-prod instance, they can give another temporary instance where i can get my update set? where there will not be any change in my non-prod instance.

[Dr Atul G- LNG · Accepted solution]

Hi @Rajesha Hati 

ServiceNow performs automatic backups for both production and non-production instances. For non-production instances, these backups are typically created weekly and daily.

This means you need to log a Now support case. I don’t think you’ll just get an update set backup—you’ll likely get a full rollback.

[Rajesha Hati · Accepted solution]

Hi @Dr Atul G- LNG , 

Thanks for your response,

So is there any possibility that it should not rollback the whole non-prod instance, they can give another temporary instance where i can get my update set? where there will not be any change in my non-prod instance.

[Dr Atul G- LNG · Accepted solution]

Hi @Rajesha Hati 

I don’t think so, but it’s better to log a case and involve your ServiceNow account manager.