French topic path not matching English topic path for a catalog item

[Daria6]

We have an issue where a French topic path does not match the English topic path for the same catalog item (in almost all catalog items).

For example:

English: IT/Hardware/Laptop

French: IT/Laptop

It seems to skip the middle topic which impacts the searching for the item within the topic in the portal. If we create a new topic under Hardware and use it instead of the Laptop topic, then the topic path in French is OK - however we do not wish to recreate several topics and reassign the items..

Does anyone have any ideas?

[GlideFather]

Hi @Daria6,

how is the taxonomy structured, is the same for both languages?

There might be a condition for the Hardware topic. Can you share it for a review?

[Daria6]

Hello,
The taxonomy is structured the same for both languages, it was first created in English and then translated within the same records. There are no conditions.

[GlideFather]

@Daria6 if nobody else will come with something helpful, you can raise a Case at Support Portal for ServiceNow to assist you: https://support.servicenow.com/now