Frequent Service Catalog Items
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08-04-2025 04:12 PM
Is there a way to select/set (by user) Most frequent catalog items or personal favorites? our catalog has a ton of items and i use the same 5 or 6 each week. wondering if there is a way to keep these 6 at the top when i access the service catalog because each day it refreshes to "overall" the most populate/frequently used ones (only 1 of which i would ever use from the service provider side of the house).
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08-05-2025 05:28 PM
My Recent Items is there but it resets and doesn't "stick" and keeps reverting to the Popular Items. Was hoping there was a way to identify them within the catalog as favorites
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08-07-2025 07:30 PM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-05-2025 05:55 PM
Hi @Jennifer Martin ,
if what @Hemanth M1 and @Ankur Bawiskar is not working for you
you can add them navigation favorites
or you can bookmark them in the browser
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya