g_form.setValue not populating my fields on catalog item

[denisdoucet]

Hoping somebody can help me figure this out.
I'm creating a form where the user can create a new vendor where they need to fill out a handful of mandatory fields.
Once created, they need to select if the their contract will take place at the same office or not.
This is essentially the same concept of filling out your address and then having a checkbox to confirm if your billing address is the same and will self-populate if you check yes.

Per my alerts I'm getting into the 'if' statement and my values seem to be generating within the statement.
However, when the info is not getting generated on my form, they're simply showing as blank and mandatory. Which is essentially what would happen if they selected 'No' instead of 'Yes' in the Contract location is the same as above' field.

 

 

[Ankur Bawiskar]

Hi,

are all the variable names proper which you are using during g_form.setValue()

Even if 1 variable name is incorrect it would break the script

Regards
Ankur

[denisdoucet]

I went back and copy and pasted the variable names to my script to make sure I didn't have any typos. It's still not working.

I appreciate the reply.

[sachin_namjoshi]

This also depends on data type of these variables on your catalog item.

e,g if you have reference variable, then you need to update sys_id and NOT name.

e.g choice list field need value and NOT choice label when you are doing setValue()

Regards,

Sachin

[Mark Roethof]

Hi there,

Don't see anything strange so quickly. I would suggest you just breakdown your code a bit. Just comment some lines, test what is working, until it breaks... so you know which line(s) is causing your issues.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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