g_scratchpad issue

[Community Alums]

Hi,

I know i should have created a Business Rule on Problem Task table but I want to create on Problem table to see why it doesn't work. It didn't work. Keeping it as it is, please tell me what Is wrong so that I can learn and correct myself.

(function executeRule(current, previous /*null when async*/) {

	var gr = new GlideRecord('problem_task');
	gr.short_description = current.short_description;
	g_scratchpad.SD = gr.short_description;
	gr.assignment_group = current.assignment_group;
	g_scratchpad.AG = gr.assignment_group;
	gr.description = current.description;
	g_scratchpad.Desc = current.description;
})(current, previous);

function onLoad() {

	g_form.setValue('short_description', g_scratchpad.SD);
	g_form.setValue('description', g_scratchpad.Desc);
	g_form.setValue('assignment_group', g_scratchpad.AG);

}

Regards

Suman P.

[Ankur Bawiskar]

@Community Alums 

seems you need to pre-populate 3 fields on problem_task record based on value present on problem field

then do this

Display BR on problem_task

Condition: Parent IS NOT EMPTY

(function executeRule(current, previous /*null when async*/ ) {
    var gr = new GlideRecord("problem");
    if (gr.get(current.parent)) {
        g_scratchpad.parent = current.parent;
        g_scratchpad.SD = gr.short_description;
	g_scratchpad.Desc = gr.description
	g_scratchpad.AG = gr.assignment_group;
    }
})(current, previous);

Client script:

function onLoad() {
	if(g_scratchpad.parent) {
	g_form.setValue('short_description', g_scratchpad.SD);
	g_form.setValue('description', g_scratchpad.Desc);
	g_form.setValue('assignment_group', g_scratchpad.AG);
}
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Community Alums 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Runjay Patel]

Hi @Community Alums ,

It wont work, Display business rule you need to write on problem task table instead of problem table if your client script is written on problem task.

you can set the value like below in BR.

g_scratchpad.SD = current.parent.short_description;

 and in client script you can set it like

g_form.setValue('short_description', g_scratchpad.SD);

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Runjay Patel - ServiceNow Solution Architect
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