Genesys Cloud Integration with ServiceNow
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07-03-2023 05:42 PM
Hi All,
I have read the existing post on the Genesys Cloud Integration with ServiceNow query and understand one option is to use the softphone https://www.softphone.it/
There was also a mention on one of the post there is an out box of the integration now with Genesys and if i could get a link on how to enable this option please.
Also are there Genesys Integrations build and managed by ServiceNow/Genesys partners in Australia?
Thanks
Jag
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09-05-2023 05:25 PM
@JagEH - I am looking to leverage data actions via web services. Do you have any advice?
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09-05-2023 06:10 PM
I reached out to our Genesys account manager and have been advised possibility of a native ServiceNow connector from Genesys. Not timeframes provided yet.
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02-12-2024 12:37 AM
Hi @JagEH ,
Are you aware of third-party CTI connectors? You can use them to unlock some out of the box capabilities like adding a web-based app to the CTI. Open to exploring the integration possibilities with Genesys and ServiceNow?
Start your search from here: https://www.novelvox.com/integrations/servicenow-genesys-cti-connector/
