Genesys Cloud Integration with ServiceNow

JagEH
Tera Contributor

‎07-03-2023 05:42 PM

Hi All,

 

I have read the existing post on the Genesys Cloud Integration with ServiceNow query and understand one option is to use the softphone https://www.softphone.it/


There was also a mention on one of the post there is an out box of the integration now with Genesys and if i could get a link on how to enable this option please. 

 

Also are there Genesys Integrations build and managed by ServiceNow/Genesys partners in Australia?

 

Thanks

Jag

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cynlink1
Tera Expert

‎09-05-2023 05:25 PM

@JagEH - I am looking to leverage data actions via web services.  Do you have any advice?

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JagEH
Tera Contributor
In response to cynlink1

‎09-05-2023 06:10 PM

I reached out to our Genesys account manager and have been advised possibility of a native ServiceNow connector from Genesys. Not timeframes provided yet.

RahulMishra01
Tera Contributor

‎02-12-2024 12:37 AM

Hi @JagEH ,

 

Are you aware of third-party CTI connectors? You can use them to unlock some out of the box capabilities like adding a web-based app to the CTI. Open to exploring the integration possibilities with Genesys and ServiceNow? 

 

Start your search from here: https://www.novelvox.com/integrations/servicenow-genesys-cti-connector/

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