Get all potential parent incidents for a new incident in incident table

araghav
Kilo Explorer

How can I get a list of all incidents in the incident table that can act as a parent incident?

Or alternatively, how can I validate if a given incident can act as a parent incident for a new incident in the incident table.

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@araghav 

few pointers

  • if incident is active and not closed then this can be added as parent for any INC.
  • incident that is already linked as a child should not act as a parent
  • The parent incident must not itself be a child incident of another record to avoid loops

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

GlideFather
Tera Patron

Hi @araghav,

 

any incident that is not already parent can be a parent...

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