Get all potential parent incidents for a new incident in incident table
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yesterday
How can I get a list of all incidents in the incident table that can act as a parent incident?
Or alternatively, how can I validate if a given incident can act as a parent incident for a new incident in the incident table.
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yesterday
few pointers
- if incident is active and not closed then this can be added as parent for any INC.
- incident that is already linked as a child should not act as a parent
- The parent incident must not itself be a child incident of another record to avoid loops
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Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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yesterday
Hi @araghav,
any incident that is not already parent can be a parent...
———
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