Developer

Knowledge article should retire after the approval.

Hi Currently, In Knowledge articles whenever the user clicks on Retire, the article is going to pending retirement But my requirement is I don't want the article to go to pending retirement unless the Ownership members approve.

Question

Inbound action creating cases from the past

I have been troubleshooting an issue with one of our email accounts, and would like to reach out for any insights you may have. After authorizing this mailbox on June 9th, no cases were created at that time. However, on June 11th morning the system b...

Question

Resolved! Business duration left on Incident form

Hi all, I have created a new field named as business time left and Wrote a business rule on incident table to query the related task sla record and copy the same value and gets pasted there. now the field is not populated. I am pasting my script belo...

Question

Slushbucket interface for List Collector fields in Portal and Workspace

For years I think every client I’ve ever worked with has asked for a way to easily select multiple records with a filter in a portal catalog item the same way you can in the platform with a list collector field. In the platform you get a slushbucket...

Question

ServiceNow EmployeeWorks: The AI Front Door Your Employees Actually Deserve

If you've ever watched an employee bounce between five different portals just to file a leave request, book a meeting room, and check on a laptop ticket — you already know the problem EmployeeWorks is trying to solve. In a recent episode, Sujan ...

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Passing Analytics Page URL Parameter to a Custom Dashboard Embedded via Dashboard Viewport in Proje

Hi Community,I'm working in Platform Analytics and have a requirement where I'm embedding a custom dashboard inside Project Workspace using the Dashboard Viewport component.RequirementThe custom dashboard has a required dashboard parameter (for examp...

Question

Vertical lane in triaging dashboard

Hi Team, Is there any way to remove HR service from vertical lane in triaging dashboard? And add new options?

Question

Offline PDI

There have been multiple posts/Questions about PDI going offline.Unfortunatly there is no resolution for that as of now. Its a Known issue these days. Instance help is no longer monitored by servicenow anymore.None of the solutions are working now....

Article
Multiple Versions

Record Producer variable (look up) shows only sysid at the back end.

When I submit a case from Record producer which contains Department field(lookup field) in that. I have a variable section at the backend in the case form which shows all the fields including department field. But it only shows sysid at the backend. ...

Question

How to override the label of a dot-walked field in Workspace Form Header ?

I am working on a Custom Workspace in UI Builder and I'm trying to customize the Problem (problem) record header.Requirement: I need to display a field from the parent Incident table in the workspace form header.What I have done so far:I navigated to...

Question

Simplifying Complex Logic with Decision Tables in ServiceNow

Decision tables: What Are They? Rule-based tables called decision tables assess conditions and decide results. By arranging logic into rows (conditions) and columns (actions), they make decision-making easier. When handling several criteria and resul...

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Best Practices
Scripting and Coding

Inconsistency in Knowledge Article Workflow Field After Upgrade

I’ve noticed an inconsistency in the Knowledge Article workflow field after recent upgrade. When opening a new article form, the workflow sometimes shows as “Pending – Not Yet Started” instead of the expected “Draft.” Has anyone else experienced this...

Question

unable to add incident

Hello, On change form via related list i add incident>parent and when i edit add left to right incident and save but after is not visible what i can do.

Question

How to use Automatic Group Member Management

The Application We uploaded our new application Automatic Group Member Management to the ServiceNow Share. The app can be used to handle group memberships automatically based on certain conditions. The conditions can be either based on a user (e.g. D...

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Instance Configuration
Multiple Versions
Now Platform App Engine

Playbook Localization in Yokohama: Making Global Workflows Effortless

Playbook Localization in Yokohama: Scaling Workflows Across Languages As organizations expand globally, seamless multilingual workflows are critical. With the Yokohama release, ServiceNow introduces Playbook Localization, a powerful feature that a...

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