Get RITM description on Req notification

[Ankita Gupte]

Hi Experts,

I am working on getting RITM description field values on notification triggering from REQ table.

Below is the code used but I need to get description as it is displaying in RITM description field. However I get everything in single line.

This is RITM Description which is after below another line by line

Below is the preview of notification displaying everything in single line 

Below is the code/email script:

(function runMailScript(current, template, email, email_action, event) {

// Add your code here
var grRITMS = new GlideRecord('sc_req_item');
grRITMS.addQuery('request', current.getUniqueValue());
grRITMS.query();
while (grRITMS.next()) {
template.print(grRITMS.getValue('description'));
}

})(current, template, email, email_action, event);

Please help me how will I get it same as displaying RITM Description line after line.

[Ankur Bawiskar · Accepted solution]

@Ankita Gupte 

try this and don't verify in preview.

Check the email in email logs

(function runMailScript(current, template, email, email_action, event) {

// Add your code here
var grRITMS = new GlideRecord('sc_req_item');
grRITMS.addQuery('request', current.getUniqueValue());
grRITMS.query();
while (grRITMS.next()) {
template.print(grRITMS.getValue('description').replaceAll('\r\n','<br/>')); // replace new line with <br/> tag
}

})(current, template, email, email_action, event);

[Ankur Bawiskar · Accepted solution]

@Ankita Gupte 

try this and don't verify in preview.

Check the email in email logs

(function runMailScript(current, template, email, email_action, event) {

// Add your code here
var grRITMS = new GlideRecord('sc_req_item');
grRITMS.addQuery('request', current.getUniqueValue());
grRITMS.query();
while (grRITMS.next()) {
template.print(grRITMS.getValue('description').replaceAll('\r\n','<br/>')); // replace new line with <br/> tag
}

})(current, template, email, email_action, event);

[Ankita Gupte]

Hi Ankur,

Thank You for the code. I have used it but its showing single line in email logs as well

[Ankur Bawiskar]

@Ankita Gupte 

can you try to write the script in background script and check if new line is getting replaced with <br/>

try this

template.print(grRITMS.getValue('description').replaceAll('\n','<br/>')); // replace new line with <br/> tag

[Ankita Gupte · Accepted solution]

Hi Ankur,

I just replaced the line as below and got it

template.print(grRITMS.getValue('description').toString().replaceAll('\n','<br/>'));

Thank alot for the help.

Appreciate it!