Get RITM description on Req notification

[Ankita Gupte]

Hi Experts,

I am working on getting RITM description field values on notification triggering from REQ table.

Below is the code used but I need to get description as it is displaying in RITM description field. However I get everything in single line.

This is RITM Description which is after below another line by line

Below is the preview of notification displaying everything in single line 

Below is the code/email script:

(function runMailScript(current, template, email, email_action, event) {

// Add your code here
var grRITMS = new GlideRecord('sc_req_item');
grRITMS.addQuery('request', current.getUniqueValue());
grRITMS.query();
while (grRITMS.next()) {
template.print(grRITMS.getValue('description'));
}

})(current, template, email, email_action, event);

Please help me how will I get it same as displaying RITM Description line after line.

[Ankur Bawiskar · Accepted solution]

@Ankita Gupte 

try this and don't verify in preview.

Check the email in email logs

(function runMailScript(current, template, email, email_action, event) {

// Add your code here
var grRITMS = new GlideRecord('sc_req_item');
grRITMS.addQuery('request', current.getUniqueValue());
grRITMS.query();
while (grRITMS.next()) {
template.print(grRITMS.getValue('description').replaceAll('\r\n','<br/>')); // replace new line with <br/> tag
}

})(current, template, email, email_action, event);

[Weird]

To clarify the issue is that line breaks are written as "\n" in javascript strings.
Emails however are structured as HTML, so they can't format "\n".

In HTML you indicate a line break with "<br>" and you'll have to replace "\n"

You could use "<br/>" as well but it's usually not required in regular HTML in emails.