Getting Error on SP portal

mhafizam · ‎01-29-2025

When user with snc_external login to Service Portal, they are getting below error.

Error: Part of the query on incident has been ignored because of insufficient access for 'query_range' operation on incident.opened_by

Error: Part of the query on incident has been ignored because of insufficient access for 'query_match' operation on incident.active

Can anyone guide me to resolve this error.

Thank You.

Dr Atul G- LNG · ‎01-29-2025

Hi @mhafizam

SP portal is for internal IT and can be accessed by snc_internal not external role. Gv snc_internal role and check.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

Dr Atul G- LNG · ‎01-29-2025

Hi @mhafizam

SP portal is for internal IT and can be accessed by snc_internal not external role. Gv snc_internal role and check.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Nadine7 · ‎05-13-2025

I noticed the same issue since yesterday on all our instances, but all our users have snc_internal. So this might not solve the base issue. Do you have maybe another approach? I checked the ACL query ranges, but they look correct.