Getting error under Look Up Remote Record Action (Remote Spoke Instance)

Mahesh Pydisett
Tera Contributor

4 weeks ago

Hello Everyone,

 

Does anybody faces the below issues present in the screenshot

MaheshPydisett_0-1760444039729.png

Based on Some article we need to provide "flow_operator" role, i have provided the same, still the issue is not resolved.

 

If anybody knows how to fix these issues, please let me know the steps to fix.

 

Thanks in Advance!!!!

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1 REPLY 1

Community Alums
Not applicable

4 weeks ago

Hello @Mahesh Pydisett,

The error “User Not Authenticated. Required to provide Auth.” seems to indicates an issue with the Remote Connection configuration in your Flow. 

Please check the following: 

1. Open your Flow Designer and locate the Remote Spoke action where the error appears. 

2. In the Action Properties> open the Remote Connection record used by that action. 

MIftikhar_2-1760449986558.png

MIftikhar_0-1760449516373.png

3. Verify that the Connection is active and the Authentication credentials are valid (OAuth Client ID and Client Secret, etc.) and then select save and get OAuth Token 

MIftikhar_1-1760449516375.png

4. Once the connection is validated successfully, re-run your flow and the issue should be resolved. 

Helpful doc:

ServiceNow Remote Instance Spoke Configuration 

If my response helped, please mark it as the accepted solution so others can benefit as well.      

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