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Getting Error while doing MS Teams integration

sai krishna10
Giga Guru

‎11-10-2022 05:49 AM

Hi Team,

 

I am doing the MS Teams integration with the personal instance using the following links.

 

https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-integration-with-micr...

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0958547#:~:text=Roles%20Requi....

 

But When I click on install in servicenow to link servicenow with MS Teams, I was getting the below error "Can't find External App Information". Is anyone experienced this issue.

saikrishna10_0-1668088131186.png

 

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7 REPLIES 7

drelo
Tera Contributor

‎12-06-2022 07:06 PM

I'm experiencing the same issue. Did you find a resolution for this?

0 Helpfuls

sai krishna10
Giga Guru
In response to drelo

‎12-06-2022 07:50 PM

No @drelo 

0 Helpfuls

drelo
Tera Contributor
In response to sai krishna10

‎12-06-2022 10:28 PM

Hi @sai krishna10 

Did you experience this error in the Tokyo release? I was using Tokyo patch 1 with plugin Version 4.1.0
I just rolled my PDI back to  San Diego Patch 7 & installed Version 3.0.15 of the plugin. Everything is working as expected now.

0 Helpfuls

Bendezium
Tera Expert
In response to drelo

‎12-14-2022 08:22 AM

This is also happening to me on Tokyo. I could not get it to work on San Diego for a different reason so I tried Tokyo. On San Diego, although the app is created in Azure, ServiceNow always reports "The installation has failed"

0 Helpfuls