“I have a record producer in the Service Portal called Total Quality Request. I created a Service Portal view to show how the request looks after submission, including some fields from the native UI table. After submitting the request, these fields should be editable. However, when a non-ITIL user accesses this request, they are unable to edit or select values in those fields. I tried to give access through ACLs using the snc_internal role and created ACLs at the table.field_name level, but that is still not working. Why is this happening, and how can I give them access?”
