Hello Experts,
My goal is to have a string field on incident form and when the form loads, it should get populated with CI details ( like name , manufacturer , asset tag etc ) based on what is selected under configuration item.
To achieve this, I created onload client script, and using glideajax to interact with script include which returns the data from that specific configuration item, however I am getting null value as a result. Can someone please help ?
Below is the client script
script include
Output 😞
Hi Ya,
Can you please try the following code:
OnChange Client Script (config should look like below)
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading) {} //run onLoad and onChange
g_form.clearMessages(); //clear any previous messages
if (newValue) {
var ga = new GlideAjax("getConfigDetails");
ga.addParam("sysparm_name","getInfo");
ga.addParam("sysparm_ci_info",newValue); //newValue contains the sys_id of cmdb_ci
ga.getXMLAnswer(upDateInfo); //return just the answer
}
else {
g_form.setValue("u_ci_config",""); //clear the contents of CI Config if Configuration Item is empty
}
function upDateInfo(answer) {
if (answer) {
g_form.setValue("u_ci_config",answer);
g_form.addInfoMessage("Response function call completed: " + answer);
}
else {
g_form.setValue("u_ci_config",""); //if there is no value in the answer then clear the field
}
}
}Script Include (Client Callable):
var getConfigDetails = Class.create();
getConfigDetails.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getInfo: function() {
var onFormCi = this.getParameter("sysparm_ci_info");
var ciRec = new GlideRecord("cmdb_ci");
var result = "";
if (ciRec.get(onFormCi)) {
result = gs.getMessage("Name: {0} \nAsset Tag: {1}",[ciRec.name,ciRec.asset_tag]);
}
return result;
},
type: 'getConfigDetails'
});
Please also ensure that your String Dictionary entry has a reasonable character length to accept the AJAX answer. I set mine to 1000 so it would accept multi-line input. Should look like the following:
I've tested this in my developer instance and it is working correctly. Let me know if it works for you.
Brent
P.S. If my suggestion helped then please mark as helpful and/or correct so other community members can benefit from this information.
