glide.authenticate.failed_requirement_redirect does not redirect to ADFS

[Brian Lancaster]

The above property has our ADFS URL in it but for some reason instead of redirecting users to that URL when ADFS fails it just redirects to the ServiceNow logout page.   Any thoughts on why it is not going back to ADFS when the login fails?

Note: we are trying to US ADFS 3 and we have setup a custom error page for when user try and login with IE8.   This is working for all our other applications that require IE 11 or higher.

[Ankur Bawiskar]

Hi Brian,

Are you using multi sso? If yes then under the identity provider record you should see a field 'failed_requirement_redirect' which should also have same value then it will redirect correctly?

Can you explain more on your sso configuration.

Regards

Ankur

[Brian Lancaster]

We are not using Multi SSO.

[Ankur Bawiskar]

Hi Brian,

Ok so it is not multi sso. Did you check any other property which needs to be set for failure redirection.

Regards

Ankur

[Brian Lancaster]

There is only one.   The one I mentioned in the subject of this post.