glide.servlet.uri

[Chandra31]

Hi Team,

In my project we are using custom uri's, i just want to compare both the uri's(Prod and DEV) and it should display Production uri. Can anyone suggest me.

Thaks

CSR

[Srinath16]

Hi Willem,

I am getting this error while creating the below property. Can You please suggest what to do on this.

glide.servlet.uri

[Willem]

Not sure what you are trying to do? You should not change this property. The 'error' is a warning that you should not update this property. It will not allow you to do so.

This is a property managed by SeviceNow, always containing your specific environment information. So no need to manually update.

Hope this helps! 🙂

[Srinath16]

Im using that property in the below script. url: gs.getProperty('glide.servlet.uri')

If the property not there in system properties how it identify our instance.

(function execute() {

var siteid = newGlideRecord('u_asset_siteid');

siteid.get(vaInputs.siteid_of_my_account);

var title = {

url: gs.getProperty('glide.servlet.uri') + '/' +

gs.getProperty('sn_itsm_va.com.snc.itsm.virtualagent.portal_url') +

'?sys_id=' + siteid.sys_id + '&id=ticket&table=u_asset_siteid',

label: siteid.display_name

};

var fieldList = ['display_name', 'account', 'u_password_vault_enabled', 'u_secure_access_storage'];

var cardRenderer = new global.VaRecordCardRenderer(true);

var fields = cardRenderer.createFields(fieldList, siteid);

var html = cardRenderer.renderCard(title, fields);

return html;

[Mark Roethof]

Hi there,

glide.servlet.uri is an out-of-the-box property. Only you might not see it when searching the system properties table.

Just try for example in background script:
gs.info(gs.getProperty('glide.servlet.uri'));

Notice you will get you instance url. Something like:

*** Script: https://xxxxx.service-now.com/

Your question is on Virtual Agent, creating a custom Card? You actually don't need to add the glide.servlet.uri. You can leave out:

gs.getProperty('glide.servlet.uri') + '/' +

Kind regards,
Mark

[Srinath16]

yes. it returns a link to the instance that i logged into. Thanks for the guidance.