glide.ui.disable_attachment_view Not Working

Nia McCash
Mega Sage
Mega Sage

According to Hide the attachment [view] link, I should be able to add a system property of glide.ui.disable_attachment_view in order to hide the [view] link on attachments but this isn't working for me.

glide.ui.disable_attachment_view.jpg

I added the property as instructed but it doesn't seem to be working as expected.   I can still see the [view] link.

view_link.jpg

I feel like I'm missing something very simple but I don't know what.   Why is the glide.ui.disable_attachment_view not working for me?

1 ACCEPTED SOLUTION

Nia McCash
Mega Sage
Mega Sage

So I'm not sure how everyone else got this to work but I had to open a ticket on HI and support person confirmed that this is a problem.   Notes from support:


After further testing, I found this to be a PRB. I was initially confused because when you first add an attachment the [view] link is not present. I noticed after the record is saved, the link reappears. I was able to reproduce this in test instances for both Geneva and Helsinki.


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12 REPLIES 12

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi Nia,



Can you create additional property glide.ui.attachment_popup property and set it to false and check once.


Also logout and login again to the system once the above property is created.


That did not seem to fix the problem.   Attaching a screenshot of the property just in case I made a silly mistake somewhere....


glide.ui.attachment_popup.jpg


Abhinay Erra
Giga Sage

Add property " glide.ui.attachment_popup" and set it to false


Great minds think alike   See my reply to pradeepksharma above