Developer

How To: Add a "Copy Row" Action to MRVS on Service Portal

BackgroundServiceNow's Service Portal supports Multi-Row Variable Sets (MRVS) on catalog item pages. Out of the box, each row provides two actions: an edit (pencil) button, and a remove (x) button.In a recent project, we had users who needed to add r...

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Hide buttons based on the catalog item field selection

I have a requirement in Catalog item, based on the values selected in the field Request type=Access-data for reporting and dashboard and Type of data = Real-time data , I have to hide the below mentioned :Of these, first 3 I am able to achieve with a...

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UI Interaction modeless dialog - form

Hello Community,I am using a ui interaction with a declarative action,When the Declarative action is clicked a modeless dialog - form opens , I want to pre-populate the additional comments in the dialog , How can I achieve this using the query?

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Get rid of Count of Record on a Portal Menu Scripted List

Is there a setting that I can get rid of the count for this scripted list menu?

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how can i get the catalog task to pull in the same variable info as the ritm

I want the variable data that i have on the ritm to show up on the catalog task as well. is there a way to do so? I have a the same template and variable names set but its not showing up. and here is the flow for the task creation, it uses ...

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Cant see approvers name in ServicePortal

Hi all,If an RITM is raised and if it is pending for approval, The end users also want to see who the approval is pending with, like the approvers name in Portal. I have checked many KB articles and I didn't find any proper solutions.

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How to "dot-walk" in a repeater in UI Builder

I have a repeater that displays approvals that have been requested but not yet approved. I want to display the approval in a card, but I'm having trouble "dot-walking" to the short description of the task that needs approval. In my case, the approv...

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Resolve Declarative Action, shows a different pop up for admin's

Hi Experts,I recently created a variant for a page in Service Operations Workspace for Admins by using Audiences and a custom View, and then applied that view to the variant. After this setup:Fulfillers can see the data relevant to themAdmins see adm...

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Custom font in HTML fields

Hi, We have a requirement for a customer that wants to use their own custom font they have created themselves - which means its not a google font, or available from adobe typekit or anything else. A 100% custom font, we have locally. At first i tri...

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Instance Configuration
User Interface (UI)

How to enable search button on agile board in Sprint tracking tab similar to Sprint planning

Hi All,We have a requirement to enable search on Sprint tracking in Agile board. Below is the sprint planning board where we have search bar. Similarly, there is a requirement to have it on Sprint Tracking board as well as shown near marked area in r...

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Resolved! Scripted Lists in Menu Items

Hi everyone, I'm trying to create a Scripted List for my menu in Service Portal but I can't find any documentation/tutorial about how to create one. Do you know where can I get more information about Scripted Lists? Regards

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Service Portal Development
User Interface (UI)

Making a field mandatory after it is assigned to a particular team

I need to make fields mandatory after the ticket is assigned to a particular team. Basically the assigned to person needs to fill them.How do I do it, also I want that the mandatory(*) symbol is visible on the fields.I have tried UI policy and Data p...

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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Issue with REST Integration to Third-Party URL (Data Stored in AWS): Only One Auth Mechanism Allowed

Hi everyone,I’m working on integrating a third-party service with ServiceNow. The third-party stores their data in AWS, and I’m trying to make a REST call to their URL from ServiceNow. However, I keep encountering this error:"Only one auth mechanism ...

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Getting Display Names from List Not an Array???

I'm gathering all my notification records from my custom table and gathering what is in the "allow_opt_in" field. Then I'm comparing the array with what is in the typeUser variable and if there is a match, push the sys_id to an array.This only works ...

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