GlideAjax on Servicenow Portal

[charanpreet]

Requirement : On Change of 'Requested for' variable for the catalog item , the variables value for location and manager should change according to 'Requested For'.

I have implemented OnChange client script and called script include , it is working fine on the instance.

But the script is not working on ServiceNow portal.

[Kannan Nadar]

Hi Charan,

Is your script include client callable? Can you also provide both the scripts?

Thanks,

Kannan

[Jaspal Singh]

Hi Charanpreet,

Could you kindly check if you have UI type set as both.

[saprem_d]

Hi,

Synchronous calls do not work on service portal. Try using getXML() instead of getXMLWait() in the client script.

[charanpreet]

Client Script : UI Type : All

var user_sys_id = g_form.getValue('requested_for');

var user_sys_id = g_user.userID;

  if(user_sys_id)

  {

  var userinfo = new GlideAjax("ABC_UserInfo");

  userinfo.addParam("sysparm_name", "getUserInfo");

  userinfo.addParam("sysparm_userId",user_sys_id);

  userinfo.getXML(userData);

  }

  function userData(serverResponse)

  {

  var answer = serverResponse.responseXML.documentElement.getAttribute("answer");

  answer = answer.evalJSON();

  g_form.setValue('emp_id',answer.emp_id);

  g_form.setValue('location',answer.location);

  g_form.setValue('cost_center', answer.cost_center);

  g_form.setValue('manager',answer.manager);

}

Script Include : Client Callable : true

var ABC_UserInfo = Class.create();

ABC_UserInfo.prototype = Object.extendsObject(AbstractAjaxProcessor, {

getUserInfo:function(){

  var obj = {};

  var userId = this.getParameter('sysparm_userId');

  var gr = new GlideRecord('sys_user');

  gr.addQuery('sys_id',userId);

  gr.query();

  if(gr.next())

  {

  obj.emp_id = gr.employee_number.getDisplayValue();

  obj.cost_center = gr.cost_center.getDisplayValue();

  //obj.vendor =

  obj.location = gr.location.getDisplayValue();

  obj.manager= gr.manager.getDisplayValue();

  // obj.start_date =

  // obj.end_date =

  var json = new JSON();

        var answer = json.encode(obj);

  return answer;

  }

},

      type: 'ABC_UserInfo'

});