GlideAjax Request to ClientDateTimeUtils Returns Results for Admins, Returns Null for Non-Admins

[J_ T_]

We are attempting to provide validation around a Service Catalog Item request form for two date fields and have implemented two Catalog Client Scripts to perform these tasks.

Here is the first of the scripts

function onChange(control, oldValue, newValue, isLoading) {
   if (isLoading || newValue == '') {
      return;
   }
   
		var cdt = g_form.getValue('event_start_date_time'); //Start Date/Time field
	var dttype = 'day'; //this can be day, hour, minute, second. By default it will return seconds.
	//Make ajax call to the script include clientdatetimeutils
	var ajax = new GlideAjax('ClientDateTimeUtils');
	ajax.addParam('sysparm_name','getNowDateTimeDiff');
	ajax.addParam('sysparm_fdt', cdt);
	ajax.addParam('sysparm_difftype', dttype);
	ajax.getXML(doSomething);
	
	function doSomething(response){
		
		var answer = response.responseXML.documentElement.getAttribute("answer");
		console.log(answer);  // Null for non-admin users
		
		if(parseInt(answer) < 3) {
			alert('Online requests may not be submitted via this form with less than three (3) business days prior to the requested event date.');
			g_form.setValue('event_start_date_time','');
		}
	}
}

The answer from XML requuest to ClientDateTimeUtils is returned when we are testing the Catalog item request as an admin/itil user but when we test it as any other logged in user the answer variable is always null.

We have tried isolating the script and have tried creating the client script in both the global and app specific scopes

We have also tried creating a client_callable_script_include ACL and attaching it to the role that the end user would have with no success.

Thanks for your assistance.

[harshav]

Can you please post your script include function.

[J_ T_]

The Script Include is the Out of the Box ClientDateTimeUtils

var ClientDateTimeUtils = Class.create();
ClientDateTimeUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {

//Takes a Single Date/Time Field and returns its time difference from nowDateTime().
//params = sysparm_fdt (the first date/time field), sysparm_difftype (time based format to return result. See "_calcDateDiff" function comments)
getNowDateTimeDiff: function(){
var firstDT = this.getParameter('sysparm_fdt'); //First Date-Time Field
var diffTYPE = this.getParameter('sysparm_difftype'); // Date-Time Type to return the answer as. Can be second, minute, hour, day
var diff = gs.dateDiff(gs.nowDateTime(), firstDT, true);
var timediff = this._calcDateDiff(diffTYPE, diff);
//return "getNowDateTimeDiff: FIRST DT: " + firstDT + " -DIFFTYPE: " + diffTYPE + " -TIME DIFF: " + timediff;
return timediff;
},

//Diff the amount of time between two different Date/Time fields
//params = sysparm_fdt (the first date/time field), sysparm_sdt (second date/time field), sysparm_difftype (time based format to return result. See "_calcDateDiff" function comments)
getDateTimeDiff: function(){
var firstDT = this.getParameter('sysparm_fdt'); //First Date-Time Field
var secondDT = this.getParameter('sysparm_sdt'); // Second Date-Time Field
var diffTYPE = this.getParameter('sysparm_difftype'); // Date-Time Type to return the answer as. Can be second, minute, hour, day
var diff = gs.dateDiff(firstDT, secondDT, true);
var timediff = this._calcDateDiff(diffTYPE, diff);
//return "getDateTimeDiff: FIRST DT: " + firstDT + " -SECOND DT: " + secondDT + " -DIFFTYPE: " + diffTYPE + " -TIME DIFF: " + timediff;
return timediff;
},

//Takes your date/time field and returns the amount of time before now. A positive is time before now, a negative number is after now.
//params = sysparm_fdt (the first date/time field), sysparm_difftype (time based format to return result. See "_calcDateDiff" function comments)
getDateTimeBeforeNow: function(){
var firstDT = this.getParameter('sysparm_fdt'); //First Date-Time Field
var diffTYPE = this.getParameter('sysparm_difftype'); // Date-Time Type to return the answer as. Can be second, minute, hour, day
var diff = gs.dateDiff(firstDT, gs.nowDateTime(), true);
var timediff = this._calcDateDiff(diffTYPE, diff);
//return "getDateTimeBeforeNow: FIRST DT: " + firstDT + " -DIFFTYPE: " + diffTYPE + " -TIME DIFF: " + timediff;
return timediff;
},

//Returns true if it is before now, and false if it is after now.
//params = sysparm_fdt (the first date/time field)
getDateTimeBeforeNowBool: function(){
var firstDT = this.getParameter('sysparm_fdt'); //First Date-Time Field
var diff = gs.dateDiff(firstDT, gs.nowDateTime(), true);
var answer = '';
if (diff >= 0){answer = 'true';}
else {answer = 'false';}
return answer;
},

//Returns the Date/Time of right now.
getNowDateTime: function(){
var now = gs.nowDateTime(); //Now Date/Time
return now;
},

//Returns the Date right now.
getNowDate: function(){
var now = GlideDate(); //Now Date
return now.getLocalDate();
},

//Returns the Time of right now.
getNowTime: function(){
var now = GlideTime(); //Now Time
var modnow = now.getLocalTime().toString().split(' ');
return modnow[1];
},

//Takes a date/time field and adds time to it.
//params = sysparm_fdt (the first date/time field), sysparm_addtype (type of time to add - second, minute, hour, day, week, month, year), sysparm_addtime (amount of time to add based on the type).
addDateTimeAmount: function(){
var firstDT = this.getParameter('sysparm_fdt'); //First Date-Time Field
var addTYPE = this.getParameter('sysparm_addtype'); //What to add - second (addSeconds()), minute (need to add conversion), hour (need to add conversion), day (addDays()), week (addWeeks()), month (addMonths()), year (addYears())
var addTIME = this.getParameter('sysparm_addtime'); //How much time to add
var day = GlideDateTime(firstDT);

if(addTYPE == 'second'){day.addSeconds(addTIME);}
else if (addTYPE == 'minute'){day.addSeconds(addTIME*60);}
else if (addTYPE == 'hour'){day.addSeconds(addTIME*(60*60));}
else if (addTYPE == 'day'){day.addDays(addTIME);}
else if (addTYPE == 'week'){day.addWeeks(addTIME);}
else if (addTYPE == 'month'){day.addMonths(addTIME);}
else if (addTYPE == 'year'){day.addYears(addTIME);}
else {day.addDays(addTIME);}

//return "First Date: " + firstDT + " -Time to Add: " + addTIME + " -Add Type: " + addTYPE + " -Added Time: " + day;
return day;
},

//Takes a glide date field and adds time to it.
//params = sysparm_fdt (the first date/time field), sysparm_addtype (type of time to add - day, week, month, year),sysparm_addtime (amount of time to add based on the type).
addDateAmount: function(){
var firstDT = this.getParameter('sysparm_fdt'); //First Date Field
var addTYPE = this.getParameter('sysparm_addtype'); //What to add - day (addDays()), week (addWeeks()), month (addMonths()), year (addYears())
var addTIME = this.getParameter('sysparm_addtime'); //How much time to add
var day = GlideDate();
day.setValue(firstDT);

if(addTYPE == 'day'){day.addDays(addTIME);}
else if (addTYPE == 'week'){day.addWeeks(addTIME);}
else if (addTYPE == 'month'){day.addMonths(addTIME);}
else if (addTYPE == 'year'){day.addYears(addTIME);}
else {day.addDays(addTIME);}

//return "First Date: " + firstDT + " -Time to Add: " + addTIME + " -Add Type: " + addTYPE + " -Added Time: " + day;
return day;
},

addTimeAmount: function(){
var firstDT = this.getParameter('sysparm_fdt'); //First Date-Time Field
var addTYPE = this.getParameter('sysparm_addtype'); //What
var addTIME = this.getParameter('sysparm_addtime'); //How much time to add
var time = GlideTime();
time.setValue(firstDT);

if(addTYPE == 'second'){time.addSeconds(addTIME);}
else if (addTYPE == 'minute'){time.addSeconds(addTIME*60);}
else if (addTYPE == 'hour'){time.addSeconds(addTIME*(60*60));}
else {time.addSeconds(addTIME);}

var modtime = time.toString().split(' ');
//return "First Date: " + firstDT + " -Time to Add: " + addTIME + " -Add Type: " + addTYPE + " -Added Time: " + time;
return modtime[1];
},

//Private function to calculate the date difference return result in second, minute, hour, day.
_calcDateDiff: function(diffTYPE, seconds){
var thisdiff;
if (diffTYPE == "day"){thisdiff = seconds/86400;}
else if (diffTYPE == "hour"){thisdiff = seconds/3600;}
else if (diffTYPE == "minute"){thisdiff = seconds/60;}
else if (diffTYPE == "second"){thisdiff = seconds;}
else {thisdiff = seconds;}
return thisdiff;
}


});

[Ankur Bawiskar · Accepted solution]

Hi,

in your script include add this function

   isPublic:function(){return true;},

Regards
Ankur

[J_ T_]

This seems to have done the trick.  Can you explain why that fixes the issue?