I have an onChange client script which performs a GlideAjax call, queries a knowledge article and returns the article (wiki) text. The script then opens a GlideDialog window:
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
var glideAjax = new GlideAjax('MyTaskUtilAjax');
glideAjax.addParam('sysparm_name', 'getScript');
glideAjax.addParam('sysparm_ci', newValue);
glideAjax.getXMLAnswer(getScript);
}
function getScript(response) {
if (response) {
var glideModal = new GlideModal('my_incident_triage');
glideModal.setTitle('Incident Triage');
glideModal.setPreference('sysparm_script', response);
glideModal.setPreference('sysparm_sysId', g_form.getUniqueValue());
glideModal.setPreference('sysparm_table', g_form.getTableName());
glideModal.setBackdropStatic(true);
glideModal.render();
}
}
I want to display the wiki text in the dialog window in the same format as it is stored in the wiki- namely, preserve the new lines:
What I am ending up with is this:
I have tried applying CSS to the HTML element (white-space: pre-wrap;), however that does not seem to have any effect on the text honouring the new lines.
I am now (almost) convinced when the text is called in the UI page, the newlines have been stripped out.
How should I approach this so I can preserve the newlines/formatting of the wiki text? Should I do the data query in the UI page instead? I am curious if extra whitespace and such is stripped out when passing data to the glidedialog/model 'setPreference()' method?
Thanks!
I was able to resolve this by passing the sysId of the ci to the ui page, and doing the query there:
Now it's formatted correctly:
