GlideTreePicker Error wile creating new record
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-25-2026 12:47 AM
We are getting the “GlideTreePickerConfigEvaluator is not allowed in the scoped application” error message in the CSM / FSM Configurable Workspace, while creating a new record.
In the first screenshot we are able to see the Facilities Case and it is also in the custom scope, for that reason we also tested it while creating a new Task record, but we are still getting the same error.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-25-2026 12:55 AM - edited 02-25-2026 12:56 AM
happening with all the users all the time or sometimes?
any display BR on that table having that API GlideTreePickerConfigEvaluator?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-26-2026 01:13 AM
@Ankur Bawiskar
This is happening for all users
This error is only visible in ' CSM / FSM Configurable Workspace'
I tested in other workspaces there I did not got any error.
Also , we dont have any display BR on that table having that API GlideTreePickerConfigEvaluator?
We are getting the same error while creating the New record on the "Task", "Incident", "Case", "Accounts" table on the CSM/FSM Configurable Workspace
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-26-2026 01:23 AM
raise a case with ServiceNow for this.
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a week ago
If you're getting this error in a Workspace, it's probably one (all) of these UX Screen Condition records:
https://INSTANCE_NAME.service-now.com/sys_ux_screen_condition_list.do?sysparm_query=scriptLIKEglidet...
In adding the "Create Case" button/modal picker, the screen condition got added automatically (I think).
To fix, replace line 2 with a call to "global.TreePickerUtils" instead.
// Need to replace with a "global" scope Script include call.
// var gtpce = new GlideTreePickerConfigEvaluator(params.table, params.referenceField, params.sysId, params.serializedChanges, params.encodedRecord);
var gtpce = new global.TreePickerUtils(params.table, params.referenceField, params.sysId, params.serializedChanges, params.encodedRecord);
