Global search is not working in native ui and Search result is coming different.

[Piyush_Kolhe]

Hello,

looking for solution on following issue-

Issue Summary ->

Global Search is not working in native UI and Search Results in SOW are different as compared to other instances.

     tried generating the text index, repaired plugins ‘AI Search for Next Experience’ but still the issue exists.

Problem Description->

1. Global Search is not returning any results in Native UI. Example – when searched with username ‘Carsten’. It returns no result.

how to make global search available again?

2. When searching for user Carsten’ in Service Operations workspace. It returns different search results as compared to another instance.

Search results in affected instance: -

Search result in other instance-

Need this traditional search result in affected instance.

[Ankur Bawiskar]

@Piyush_Kolhe 

is global search configured in your instance?

check these links

How can i add a new source to global search 

How to enable global search for the custom table 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Piyush_Kolhe 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏