Global Search not working

yjeon92
Tera Contributor

‎11-09-2023 02:02 PM

I'm having issues with the global search.  It's strange because the dev side works but live does not.  When I search for a word the search states there are no results for asset.  

Does anyone know how to fix this issue?  

yjeon92_0-1699567327626.png

 

0 Helpfuls
  • 370 Views
4 REPLIES 4

SanjivMeher
Kilo Patron
Kilo Patron

‎11-09-2023 02:08 PM

Can you check System Definition->Search Groups if the groups have been deactivated in ServiceNow.


Please mark this response as correct or helpful if it assisted you with your question.
0 Helpfuls

yjeon92
Tera Contributor
In response to SanjivMeher

‎11-09-2023 02:10 PM

All the groups are set to be Active.

0 Helpfuls

SanjivMeher
Kilo Patron
Kilo Patron
In response to yjeon92

‎11-09-2023 04:38 PM

Is asset there in the Search Groups? Check if Dev has it...You may beed to copy the same


Please mark this response as correct or helpful if it assisted you with your question.
0 Helpfuls

mls0125
Tera Contributor
In response to yjeon92

‎11-10-2023 10:18 AM

Hi,
I am having the same issue. I can replicate this in one of our Utah subproduction environments but when I make the same changes and/or update the search group with the project task table for example in our production environment (Tokyo) I don't return anything from search. In Utah on subprod instance I can toggle the active flag on and off which works by returning project tasks.

Have you had any luck???

0 Helpfuls