Google Maps is not working on ServiceNow

leandro_costa · ‎05-20-2014

Hi all

Today I noticed that all my maps are not working (yesterday they were ok). They only loads the first position and puts all points into this position. I've checked on other instances, with different maps, and also checked the demo instance for the "Critical Incidents Map" and they are all with the same problem.

Does anyone know something about changes on this feature? Is there anything to be on the script to fix this problem?

Thanks a lot

--

Leandro

bianca_vaccarin · ‎05-21-2014

If you run into this problem, you may find this KB helpful:

Google Maps request should specify API version in request

(you will need to login to view)

View solution in original post

Mark Laucus · ‎05-20-2014

It could be caused by the Client ID for Google maps is having issues. Are you using the one provided by ServiceNow or one of your own. Open the system properties for the Google Maps and identify the values. I think mine is the default provided and it is gme-servicenow.

leandro_costa · ‎05-20-2014

Hi Mark

I'm also using the ServiceNow default Client ID. I've generated and tried to use an individual ID, but the problem continues the same.

Thanks

Mark Laucus · ‎05-20-2014

Not sure what to look at then. When I had that issue it was related to that field. I did check my maps and they were operational. Might need to contact ServiceNow support for this one.

alvinbm1 · ‎05-20-2014

I'm working through the same issue... I'll share a solution if I find one...