Group Approval is getting skipped in flow designer.

[Community Alums]

Hi All,

In my flow I have two approvals, one is the managers approval and the other is the group approval. After the manager approval the group approval should trigger but it is skipping. 

In the logs it is giving following warning: -

Operation(Catalog Item.If$1.18e6398f87b8e110ad5911f73cbb355c.a0e6398f87b8e110ad5911f73cbb359e.5df22d920b10030085c083eb37673a04.Create Approvals) skipped due to approvers were not found.

The group is having the users and the roles.

Ask for approval activity: -

Please help if you have any solution for this.

Thanks

Anand

[Sandeep Rajput]

Check this support article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0791754 and see if this is happening due to domain separation on your instance.

[Community Alums]

Hi @Sandeep Rajput ,

We are not using domain separation in our instance.

[Sandeep Rajput]

@Community Alums Check if the users of the group have 'approver_user' role or not. 

[Community Alums]

All the users have the 'approver_user' role.