Group Approvals are not turning in to No longer Required after the first approval on Change Requests

[harsha005]

Hello,

We recently upgraded to Vancouver. We are facing some issues with the Change Approvals. When we get any specific group to approve the change and once the first approval is done the status for the remaining members of the group is not being changed to No longer required. The state still remains as requested.  Has anyone gone through the similar situation. It would be great if someone can share their experiences and any resolution for this scenario.

Thanks,

Harsha

[AshishKM]

Hi @harsha005 , 

Did u check the change workflow approval part, if "every one required" configured instead of "any one approved".

Any group specific approval logic written in workflow?

-Thanks,

AshishKM

[Sandeep Rajput]

@harsha005 Found a support article around this topic https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0779959 please see if the same reason is applicable in your case.

[Ramz]

Hi,

Check if any business rule is written . If not write a business rue to make all the approvals to no longer required .

Also check in workflow if you have selected anyone one approves 

Thanks

[Dr Atul G- LNG]

Hi @harsha005 

If possible, try to repair the plugin. Seems some business logic not upgraded.