Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Guidance on Merging and Retiring Duplicate CIs

shashi123
Tera Contributor

Hello Team,

I am currently dealing with 2000 duplicate Configuration Items (CIs) identified by their names, and I would like to merge them efficiently. I have explored the CMDB de-duplication tasks, but the process involves manually opening each de-duplication task, moving the relationships from the duplicate CI to the primary CI, and then retiring the duplicate.

This repetitive process of handling each CI individually is highly time-consuming.

Does anyone have a solution to automate or streamline this process? I’m looking for a way to merge all duplicates in one go and retire them efficiently.

Your guidance and suggestions would be greatly appreciated.

Thank you and regards,
Shashi

1 REPLY 1

shashi123
Tera Contributor

 

@AJ-TechTrek could you please guide me on this.