HAM - How to handle non standard hardware request

[swetham1]

Hello,

We are implementing HAMPro inpur project and we are using all the OOTB flows and automations effectively. However, there are some situations where the client will have to order non standard hardware devices. I would like to know if there are any inputs on how to handle the non standard hardware device requests.

Kind Regards!

[Community Alums]

Hi @swetham1 ,

In Hardware Asset Management Professional (HAM Pro), handling non-standard hardware device requests requires a structured approach while leveraging the existing OOTB flows and automations. One of the best ways to manage such requests is by creating a dedicated Service Catalog Item specifically for non-standard hardware. This catalog item should include mandatory fields such as Device Type, Justification for Non-Standard Request, Required Specifications, and Business Approval if necessary. Linking this request to the procurement process ensures a smooth transition from request to fulfillment.

To maintain control over these requests, implementing an approval workflow is crucial. This workflow can include Manager Approval for business justification, IT Asset Team Approval to check compatibility and security, and Procurement Team Approval to verify vendor feasibility. Using Flow Designer, the request can be automatically routed based on predefined conditions, ensuring that the correct stakeholders review and approve the request before proceeding.

Once a non-standard hardware request is approved, it should be linked to the asset lifecycle. This ensures that upon procurement, the hardware is properly tagged, recorded, and tracked within the HAM Pro system. Additionally, Performance Analytics can be used to monitor the frequency of such requests, identify approval bottlenecks, analyze vendor response times, and assess cost impacts compared to standard hardware.

To improve efficiency, organizations can maintain a Knowledge Base (KB) listing previously approved non-standard hardware. This helps reduce repeat approvals for similar requests and streamlines future processes. By implementing a dedicated request flow, automated approvals, and reporting mechanisms, organizations can efficiently manage non-standard hardware while ensuring compliance with HAM Pro policies.

[swetham1]

Hi Teja,

Thank you for taking your time and helping me out. I understand the approval process and i also see that procurement needs to be linked with the same. When you say link this to asset lifecycle, how are we to do that?

Kindly help me with more clarity.