Hardware Asset Normalization is not working in customer instance

Preethi Tiruma1
Tera Contributor

Installed HAM Pro Plugin and followed the steps in guided setup and enabled Content Service as well. The Normalization is working fine in Dev, but in test instance it is not. Followed the same steps and ran the all possible schedules jobs related to Normalization, still no use. Can any one provide suggestions for it to work. Tried to normalize the models manually but the Normalization status is not changing.

PreethiTiruma1_0-1731668618428.png

 

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