Has anyone ever used Latitude and Longitude?If yes, for what reason?If no one uses it,

[AliceME]

Has anyone ever used Latitude and Longitude?If yes, for what reason?If no one uses it, why did ServiceNow even think of having this field?

[Dr Atul G- LNG]

Hi @AliceME 

I never used these fields but I think these can be best used when FSM is in place or when ServiceNow provider deals in aviation or transport industries. 

[Ankur Bawiskar]

@AliceME 

both the fields on sys_user are used in FSM when a work order is assigned to agents, it's used to calculate the shortest distance to the location where agent has to reach, for route optimization, real-time tracking of agent's location.

It's populated using this

The get_lat_long business rule is not populating latitude and longitude

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@AliceME 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Tai Vu]

Hi @AliceME 

The Latitude and Longitude fields are useful for any geolocation-related use cases.

ServiceNow introduced these fields as part of its capability to support location-aware workflows like logistics, field service management (FSM), booking services, asset management, etc.

More information:

ServiceNow Map Pages

There is a business rule on the Locations table called 'get_lat_long'. It is inactive by default. It you enable this rule, then any change to the location table will request the latitude and longitude from the Google Geocoder web service and update the location record.

URL: https://<instance_name>.service-now.com/sys_script.do?sys_id=176baa97c0a80169011360192b738ebf

Cheers,

Tai Vu