hasattachments() giving false on request item

[SudhirOjha]

creating one business rule which is giving hasattachments() = false despite of having a attachment with record from portal. any idea.

this is created on

Table = sc_task 

After insert.

(function executeRule(current, previous /*null when async*/) {

var rec = new GlideRecord('sc_req_item');
gs.log("current.request_item " + current.request_item,"test");
rec.addQuery('sys_id', current.request_item);
rec.query();
gs.log("current attachments " + rec.hasAttachments(),"test");
if(rec.next() && rec.hasAttachments()){

current.work_notes = "RITM number is this:" + rec.number;
current.update();
}
})(current, previous);

[Mike Patel]

log as RITM0010071 and screenshot you shared is RITM0010067. Not sure if RITM0010071 has attachment.

[Mike Patel]

Also try changing order of business rule to 1000 so it runs last.

[SudhirOjha]

sorry for incorrect screenshot. But the item has attachment.

FYI- i have changed the order to 1000 also. but still not working

[Vipin Murugesan]

Hi,

To check if your request_item has attachment or not,

Follow these steps:

create Display business rule on sc_req_item Table.

and add script as follows:

g_scratchpad.hasAttachments = current.hasAttachments();

and now after saving business rule, create OnLoad Client script and add script as follows:

if (g_scratchpad.hasAttachments)
 {

 alert("yes attachment is present");
 
 }
 else
 {

 alert("No attachment is not present");

 }

 PS: Hit like, Helpful or Correct depending on the impact of the response

[SudhirOjha]