haveUser provisioning - EntraID and ServiceNow

[Wyn_0101]

Hi All,

We have setup SSO and Provisioning EntraID to ServiceNow. We have created string fields to capture the company and location data since those are referenced fields. Then we created a script to populate the company and location data based on the details from the string fields. That is working for New users only.

But when there's an update of record for those string fields from the EntraID side, and we do provision on demand, those updates are not flowing to ServiceNow.

We already checked the mapping in entraID and those are mapped according to our fields.

Any idea on what is causing the issue?

Thanks!

[Ambuj Tripathi]

@Wyn_0101 Just a quick check - Since you are using SSO configuration to login, there is an option to update the user records during login as well. This is for the exising users and it has to be enabled in order to update the details of the exising users details.

This is available in both SAML and OIDC SSO setup. Can you please check and try enabling it if not enabled and then try?

[Wyn_0101]

That check box is enabled.. update the user records during login.. Along with Auto-provison user. But update on existing record is not working. We are doing provision on demand