After madrid upgrade this script is not working in prod, the same is working in kingston.
Below code is displaying description of incident on approval request in portal but description is not getting visible after madrid upgrade only for incident.
kindly guide if anything wrong in it.
if (record.source_table == 'incident') {
gs.log("Madrid Changes hello");
var inc = new GlideRecord('incident');
inc.addQuery('sys_id', record.sysapproval.sys_id.toString());
gs.log("Madrid Changes variable" + record.sysapproval.sys_id.toString());
inc.query();
if (inc.next())
{
gs.log("Madrid changes dsc" + inc.description.toString());
ticket.description = inc.description.toString();
ticket.comment_approval = 'true';
}
}
Logs are not coming inside if (inc.next()) and if I remove the IF condition value is not coming in inc.description.toString();
In sort inc.description.toString(); is not working as well.
