a) I won't be allowed direct access to database, So is there a dedicated section in SNOW UI to just see the schema/column definitions of the SNOW tables?
b) We want to calculate SLO breakdown by a specific assignment group and we need following data to calculate it accurately. In which table, can I find below information?
b1. Historical changes to assignee - Names of current and previous assignee & time when assignee change happened so that we can calculate time spent per assignee on the Case or Sub ESC
b2. Date/Time and assignee on which SLA was breached
