Help with email channel

Abhijit Das7
Tera Expert

‎07-11-2024 11:07 PM

Hi Everyone,

 

I have created email channel to create a case using email. When I am sending email from my personal email but I cannot see any case created.

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When I am sending email on SNOW email , but case is not being created . Can anyone guide me at what place am I going wrong

 

Thanks in advance

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Community Alums
Not applicable

‎07-11-2024 11:23 PM

Make sure you have configured the Inbound Email Flows correctly.

Customer Service > Flow Designer > Inbound Email Flows

 

Additional information can be found here

https://www.learnnowlab.com/create-case-from-email/#:~:text=Navigate%20to%20Customer%20Service%20%3E...