Developer

Button click takes too long / transaction timeout: run the heavy part in the background

Hi I am happy to share my Lesson Learned Here,You can achieve this by letting the button (UI Action or GlideAjax) only mark what needs processing and start an On Demand Scheduled Job. The job picks up the marked records and finishes in the background...

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PDI dev300776 Offline after Brazil Patch 2 upgrade - 502 snow_adc, no Wake option - preserve data

Hello Developer Program team,My PDI has been offline since the automatic upgrade to Brazil Patch 2 and does not recover.Instance: dev300776 (https://dev300776.service-now.com/)Release: Brazil Patch 2 (glide-brazil-08-25-2026__patch2-10-22-2026_11-03-...

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How to bulk update records without changing sys_updated_on or firing business rules

Hi Guys, This is IronDo you happen to know that you can achieve this with setWorkflow(false) + autoSysFields(false) + updateMultiple(), and by only touching records whose value is actually different. This keeps audit columns clean and makes the job s...

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Encoded query with an invalid dot-walk returns ALL records (and how to protect bulk updates)

Hi Guys! This happens because GlideRecord / GlideAggregate silently drop an invalid condition and run the rest of the query. The log shows Invalid query detected … Unknown field, but the script keeps going. For a count you just get a wrong number; fo...

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GlideAggregate COUNT on a reference field returns 1 instead of the number of distinct records

Hi,You can fix this by using COUNT(DISTINCT instead of COUNT with a field name. addAggregate('COUNT', 'field') does not count distinct values, so a query like “how many servers have this software installed” comes back as 1 (or another wrong number) e...

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"When does support end for the Java on this server?"

Answering that simple question means judging millions of software install records — every day.I recently designed and built a software EOL / EOS judgment engine on ServiceNow for a large enterprise. Here's what worked.■ The problemThe same product ar...

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From Asset Register to Security Control: Lessons from Re-architecting a Legacy ITAM Integration into

From Asset Register to Security Control: Lessons from Re-architecting a Legacy ITAM Integration into CMDBTags: CMDB, ITAM, IntegrationHub, IRE, Import Set, Software Asset Management, Vulnerability ResponseContextOver the past several months I led the...

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Virtual Agent

We have configured Auto Assignment of incidents, now agents will receive incidents in Service Operations Workspace to accept, how we need to highlight P1 incidents and Incidents raised by VIP users I want to highlight with colors, is there any way to...

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Resolved! How to Add an "On Behalf of Me" Filter to Display Tickets Created for Others

Hi,I am working on a scenario where I need to add an additional filter called "On Behalf of Me", which should display all tickets that were created by me on behalf of other users on my ticket page in service portal.Please refer to the screenshot belo...

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The buttons on the Email Preview form in Custom Workspace are not working.

Hello All,We have created a new Workspace and added the email component. The Email Preview is working correctly in the custom Workspace; however, the Reply, Reply All, and Forward buttons are not functioning as expected. If anyone has encountered thi...

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set contact type field on both sc_request and sc_req_item table to Virtual Agent

My requirement is to set requests and requested items submitted through Virtual Agent to automatically set the contact type to "Virtual Agent". Interaction do not always created whenever request is submitted through virtual agent.How can I get this r...

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Duplicate Task SLA records created for same Incident and SLA Definition causing incorrect SLA breach

Hi Everyone, We are currently investigating an issue where multiple Task SLA records are being attached to the same Incident for the same SLA Definition. Examples observed:- Some incidents have 2 identical Task SLA records attached.- Some incidents h...

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Resolved! Quality of a developer in ServiceNow platform?

What quality does a developer truly need to master their role on the ServiceNow platform?

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Resolved! Error while Configuring SMTP email account with Microsoft Office365 using OAuth2

Hi, We are currently Configuring an SMTP email account with Microsoft Office365 using OAuth2. However once we authorize the email account then test the connection, we get the following error: "Error: Connection Failed Email sender connection invalid....

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Filters for data visualization (multiple tabs in UI builder)

Hello everyone,I've developed a technical dashboard using the UI builder, which includes three tabs: Incident, Problem, and Change (CHG). I've added filter components for category and priority on each tab. Additionally, I implemented a client script ...

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