Help with script to set assignment group
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‎02-24-2022 11:51 AM
Hello,
I need a bit of help with my script. This is an on load client script on the incident table where I need to check if the user that raises a new record is part of any itil groups and if he is (the user will only be part of 1 itil group, not more), then set the assignment group to that.
Now bear in mind I'm new to this and this what I've come up with:
function onLoad() {
var usr = g_form.getValue('caller_id'); //get sys id of user
var gr = new GlideRecord('sys_group_has_role');
gr.addQuery('role', 'itil'); //pull groups that have itil role
gr.query();
while (gr.next()) {
var grpID = []; // I want the groups to be put into an array
grpID.push(gr);
jslog('Groups with itil ' + grpID);
var mbr = new GlideRecord('sys_user_grmember');
mbr.addQuery('user', usr);
mbr.addQuery('group', grpID[0]); //here I want to check if user is part of the first itil group for example
mbr.query();
if (mbr.next()) {
jslog('User part of itil group ' + grpID[0]);
g_form.setValue('assignment_group', grpID[0]); //if user is part of itil group, set that group as assignment group - I know this is wrong though but I can't see any logs so not sure what type of data grpID is
}
//else .. here I need to iterate through the rest of the groups
}
}
Unfortunately, I can see the logs that I've put there so I'm sure a lot of things are wrong with my logic here. If there is a simpler way to do this, please advise.
Thanks
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‎02-24-2022 12:59 PM
oh yes you're right, forgot! 😄 but yeah, my script should provide a good reference