Help with translation error

neil_jones · ‎09-04-2017

All of a sudden part of the "Comments (Customer Visible)" label on our incident form is displaying in French or German depending on the view. Everything else on the form is displaying correctly in English. If I change my system language to anything else other than English the form appears to display everything in the selected language as expected.

Default view:

Self Service view:

This is definitely a recent issue and I have tried to find out why this is happening but so far I can't even find where the different language options for the part of the label in parenthesis are configured, although I do have some experience translating other parts of the form. If anyone can explain to me how I can configure the language localization for this field it would help a lot.

Thanks in advance

Neil

corina · ‎09-04-2017

Then, you can make the final test: when you see the issue happening make a cache.do

See if it gets solved.

I just came across a problem with exactly same description, should have been solved already, and if this is the problem, only the workaround can be provided.

Flush the instance cache when possible, alerting users that their temporary user session data will be wiped out.

View solution in original post

saipramukhasiri · ‎09-04-2017

Hi Jones

The part of the label in the above screenshot can be found in "sys_ui_message" table for different languages

corina · ‎09-04-2017

Hello Neil.

If you enablie I18N debug

System Localization and click Enable I18N Debugging

What do you have here?

MSG: System Localization > Messages.

GMLD: System Localization > Field Labels.

Midhun1 · ‎09-04-2017

Hi Neil,

Go to messages under system UI, and put key as comments and check what are the languages available for that field.

neil_jones · ‎09-04-2017

Hi Midhun,

There are lots of languages available for this field, including English, French and German. Here's the English one:

Thanks,

Neil