Help with translation error

neil_jones · ‎09-04-2017

All of a sudden part of the "Comments (Customer Visible)" label on our incident form is displaying in French or German depending on the view. Everything else on the form is displaying correctly in English. If I change my system language to anything else other than English the form appears to display everything in the selected language as expected.

Default view:

Self Service view:

This is definitely a recent issue and I have tried to find out why this is happening but so far I can't even find where the different language options for the part of the label in parenthesis are configured, although I do have some experience translating other parts of the form. If anyone can explain to me how I can configure the language localization for this field it would help a lot.

Thanks in advance

Neil

corina · ‎09-04-2017

Then, you can make the final test: when you see the issue happening make a cache.do

See if it gets solved.

I just came across a problem with exactly same description, should have been solved already, and if this is the problem, only the workaround can be provided.

Flush the instance cache when possible, alerting users that their temporary user session data will be wiped out.

View solution in original post

neil_jones · ‎09-04-2017

That's really interesting, thanks again Corina. I need to look into the effects of flushing the cache and probably arrange a suitable time to do this, but if this resolves the problem i'll return and mark this comment as the correct answer.

Best regards,

Neil

corina · ‎09-04-2017

Hello.

Yes, do let us know if this solved inded.

And if this is the case, should you like to go further, you can open a Hi ticket referencing the problem I found, but yes first test if this applies.

neil_jones · ‎09-04-2017

It worked! I flushed the cache and now I see the correct language on the form. Thanks for helping me resolve this peculiar error.

Regards,

Neil

corina · ‎09-04-2017

Great to hear this

Should you like to folowup on this you could open an incident and inquiring on PRB624395 ( you do not see it now) , as I was mentioning it should have been solved in Geneva...

neil_jones · ‎09-04-2017

Hi Corina,

Thanks for your reply, I enabled debugging and if I understand correctly I can now see that this label is a GMLD, so I should look in System Localization > Field Labels. Is this correct? If I check Field Labels I can see Comments, but what I can't find is the part in parentesis that is actually incorrect, the part that should say "(Customer Visible)".

Thanks,

Neil