Help with Virtual Agent

[Abhijit Das7]

Hi Everyone

How can we edit "Call Support (Daily 5AM - 11PM)" in Virtual Agent.

Where can we edit these all three in virtual agent? - "No Chat Agents Currently Available", "Call Support (Daily 5AM - 11PM)" and "Send Email to Customer Support".

Thanks in advance

[Nisha15 · Accepted solution]

Hi @Abhijit Das7 ,

You can find the above record here: https://YourInstanceName.service-now.com/va_branding_contact_menu_list.do?sysparm_query=labelLIKECal...