Developer

Resolved! Filter on CWM Kanban show an error

Hi there, Currently, we are managing our agile team work with CWM tool and we have a problem with the filter on the kanban tab:"There are no fields available for filtering..."We've tried everything we can think of, but it still won't let us use the f...

Question

Why email notification is not triggering when record is deleted?

Hello Community, I want to trigger email notification when record is getting deleted. However, it's not working. Before Delete Business rule: Event registry: Notification: Mail script: I can see event logs but with status error.Could anyone please ...

Question

Dependent interactive filters on PA dashboard

Hi All, I'm working on a requirement to filter Entities based on Entity Class selections on a Performance Analytics dashboard. I've created two separate filters — both set to multiple select:Entity ClassEntitiesThe goal is that selecting a value in t...

Question

Resolved! How to add Colored Dots on the Case Record New Column List in CSM/FSM Workspace

Hello Everyone,I would like to add colored status indicators (dots) before the Case Number based on the Case State. Currently, I can see that colored dots and background colors are displayed for the State and Priority columns in Workspace. While I kn...

Question

Restrict "Edit Members" Functionality for Non-RM Groups for Users with skill_admin Role

In DEV instance, I impersonated with the user having 'skill_admin' role and observe that the 'edit' button for adding and removing group members is available for the group whose name starts with "RM" and whose name doesn't start with "RM". We want th...

Question

Resolved! Display characters left in string field on New form

Hi,I am just eager to check if there is a property / attribute that I can use to display the characters left in a string field. Something like below.As i Type in something it should display '500 characters Remaining'

Question
Scripting and Coding
User Interface (UI)

PDI Shows Offline with No Start Instance Option

Hello Team, My Personal Developer Instance (PDI) is showing as Offline. Instance Name: dev441850 Issue Details:- Status shows Offline in the Developer Portal.- There is no Start Instance or Resume Instance option available.- The Actions menu only sho...

Question

Robust transform map

I have on robust transform map with target tables are hardware and stockroom., here i want to know count of how many records ignored and skipped for hardware table seperately and stockroom room table seperately.If i open that importset record then i ...

Question

How to focus on a field on click of a Card in UI Builder

Hi, We have a table where records progress through multiple states, and each state has several validations that must be satisfied before the record can move to the next state. Since the table contains more than 300 fields, managing and identifying th...

Question

How to focus on a field on click of a Card in UI Builder

Hi, We have a table where records progress through multiple states, and each state has several validations that must be satisfied before the record can move to the next state. Since the table contains more than 300 fields, managing and identifying th...

Question

Download file

Hello Team, We have requirement that "Document" is a drop down variable on the service catalog if you select the 'yes' in that variable we need to show the document link type or name. If you click on that link document should be downloaded(Business h...

Question

Report on daily security health check

Hi Team,I need to understand whether ServiceNow can provide reporting and monitoring for the following security and compliance scenarios:Unauthorized or Out-of-Ordinary AccessCan we identify users who were granted privileged roles (e.g., admin, secur...

Question

Resolved! PDI dev413522 stuck Offline and returns TLS error

Hello Team, My Personal Developer Instance (dev413522) is stuck in Offline state. Symptoms:- Instance URL: https://dev413522.service-now.com- Error displayed:"Bad Request - This combination of host and port requires TLS."- Developer Portal shows the ...

Question

Resolved! Service Portal Standard Ticket Page Showing Work Notes Instead of Additional Comments

Hi,I am working on a requirement where I need to display only the Additional Comments field on the standard ticket page in the Service Portal. Please refer to the attached screenshot below. Currently, the page is showing the Work Notes field, but my ...

Question

Inbound REST API Keys

I've said it before, I love integrations! REST APIs are among my favorites. When I'm connecting systems to other systems, my preferred authentication method is API keys. No need to be concerned about OAuth expirations or (shudder) usernames and passw...

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